Shipping Policy

At Merrin, we’re committed to making your delivery experience simple, reliable, and transparent.

Processing Time

Orders are typically processed within 1 business day of purchase, excluding weekends and holidays.

Processing may take slightly longer during product launches, promotional periods, or unusually high order volumes. Once your order ships, you’ll receive a confirmation email with tracking information.

Worldwide Shipping

Merrin offers one standard worldwide shipping option:

Estimated shipping time: 6–12 business days

This estimate begins once your order has been processed and shipped. Delivery times may vary due to customs clearance, severe weather, carrier disruptions, local postal delays, or other circumstances outside Merrin’s control.

Shipping Rates

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are determined by local authorities and are not controlled by Merrin.

Tracking Your Order

When your order ships, we’ll send tracking information to the email address provided at checkout. Please allow a short period for the carrier to activate and update the tracking information.

Changing Your Shipping Address

If you need to change your shipping address, contact us as soon as possible at hello@merrinbody.com.

We’ll do our best to accommodate your request, but we cannot guarantee that an address can be changed after an order has been processed or shipped. Customers are responsible for providing a complete and accurate delivery address at checkout.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please review your tracking information and check with household members, neighbors, or your local delivery carrier.

If you still need assistance, contact us at hello@merrinbody.com with your order number. We’ll help you investigate the shipment with the carrier.

Merrin is not responsible for delays caused by customs authorities, incorrect addresses, carrier disruptions, weather conditions, or other events outside our reasonable control. Your rights under applicable consumer laws remain unaffected.

Contact Us

For questions about shipping or an existing order, contact:

Merrin Customer Care
Email: hello@merrinbody.com
Website: merrinbody.com