Refund policy

Return and Refund Policy

We want you to feel confident trying Merrin. If something isn’t right with your order, contact us at hello@merrinbody.com, and we’ll help make it right.

60-Day Satisfaction Guarantee

Every Merrin purchase is covered by our 60-day satisfaction guarantee.

If you use the Freshness Reset Bar consistently and are not satisfied with your experience, contact us within 60 days of delivery to request a refund.

To submit a guarantee claim, please provide:

Your order number
A brief explanation of how you used the product and for how long
Photos of the product and its packaging

We will never ask you to provide photos of your body, skin, or intimate areas.

Once your request has been reviewed and approved, we will refund the eligible product purchase price to your original payment method. Original shipping charges, shipping protection, customs duties, and import taxes are not refundable unless required by law.

We may ask you to return the product before issuing a refund. If a return is required, we will provide instructions by email.

Unopened Product Returns

Unused and unopened products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

Unused and unopened
In its original packaging
In the same condition in which it was received

For hygiene and safety reasons, opened or used personal-care products cannot be returned through our standard return process. However, they may still qualify under our 60-day satisfaction guarantee.

Starting a Return

Before sending anything back, contact us at hello@merrinbody.com and include:

Your order number
The reason for the return
Photos of the product and packaging, when applicable

Returns sent without prior authorization may not be accepted. If your return is approved, we will provide the appropriate return address and instructions.

Please do not send returns to the address shown on the original shipping label unless instructed to do so by Merrin.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns caused by ordering mistakes, incorrect addresses, or a change of mind.

Merrin will cover reasonable return or replacement costs when:

The wrong product was delivered
The product arrived damaged
The product was defective when received
The issue resulted from an error by Merrin

If you are responsible for return shipping, we recommend using a tracked shipping service. Merrin cannot guarantee receipt of returns sent without tracking.

Shipping or customs delays outside Merrin’s reasonable control do not qualify an order for a refund while the shipment remains in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us promptly at hello@merrinbody.com.

Include your order number and clear photos of:

The product
The packaging
The shipping label
The damage or problem

Once we review the request, we may offer a replacement or refund. Depending on the circumstances, you may not be required to return the affected product.

Exchanges

Because Merrin currently offers one primary product, we do not offer traditional product exchanges.

If your order arrived damaged, defective, or incorrect, contact us so we can arrange an appropriate replacement or refund.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times are determined by your bank or payment provider and may vary.

If your original payment method is no longer available, contact us so we can review the available options.

Exceptions

Merrin may refuse a return or guarantee claim if:

The request is submitted outside the applicable return or guarantee period
The required order information, usage details, or product photos are not provided
The product was purchased from an unauthorized third-party seller
There is evidence of intentional damage, misuse, abuse, or fraudulent activity
The returned package contains a different product from the one originally purchased

Nothing in this policy limits any mandatory consumer rights available under the laws that apply to you.

Policy Changes

Merrin may update this Return and Refund Policy from time to time. Any changes will apply from the date the revised policy is published on our website and will not reduce rights that already apply to a completed purchase.